Refund policy

Cancellation policy

Best Practice: Write us a DM on IG @odio_clo

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must send us

Tim Spiller ODIO INCENSUS
Tim Spiller
Stettiner Str. 41
D-35410 Hungen
E-mail Support@odio.shop

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the enclosed model cancellation form for this purpose, which is, however, not mandatory.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

End of the cancellation policy

****************************************************************************************************

§7 Cancellation form

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

To :
Tim Spiller ODIO INCENSUS
Tim Spiller
Stettiner Str. 41
D-35410 Hungen
E-mail Support@odio.shop

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

Address of consumer(s)


_____________________________________________________

Signature of the consumer(s) (only in case of paper communication)

__________________

Date

__________________

(*) Delete where inapplicable.


§8 Warranty

The statutory warranty regulations apply.


§9 Contract language

Only German is available as the contractual language.

****************************************************************************************************

§10 Customer service

Our customer service for questions, complaints and objections is available on weekdays from 8:30 am to 5:30 pm at


Telephone: 02261-9989716
fax: /
e-mail: support@odio.shop

at your disposal.

****************************************************************************************************